The Neutralizing Pre-Wash is used for initial SoClean setup.
It is important to use the Neutralizing Pre-Wash to hand-wash your PAP equipment before you connect your SoClean for the first time.
The Pre-Wash is a fragrance-free, dye-free soap that neutralizes any odors and scents on your PAP equipment.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Shipping & Returns RETURNS POLICY
Temporary Refund Updates (Effective March 1st, 2020)
Help Medical Supplies will NOT accept returns of any respiratory items (masks, devices, machines, or supplies) REGARDLESS of condition (opened, unopened, new, or used). Once an order ships it is unable to be canceled or returned.
The refund policy for the rest of our products reminds the same (as listed below)
You may return most new, unopened items within 30 days of delivery with receipt and original packaging for a refund, & a 20% handling / Restocking fee will be the charge on all orders. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Help Medical Supplies WILL NOT accept returns on any hygienic items.
You should expect to receive your refund within 5-7 business days after we receive your return. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returns should be sent to:
Help Medical Supplies 11 BRICK COURT SUITE A11
STATEN ISLAND, NY 10309
Help Medical Supplies Offers Free Shipping On ALL Orders Over $89 In The Continental United States. Every order placed in the Continental United States over 89.00 dollars will ship for free unless you choose other expedited options.
Any machine purchases will require a direct signature upon delivery.
Please note: Order processing may take up to a week on certain products
If you need to change or cancel your order for any reason please call us immediately at 855-435-7144.
Order cannot be canceled via email, chat or ticket.
Important Shipping Notes: Orders received after 1:00 p.m. EST (Eastern Standard Time) are shipped out on the following business day excluding holidays and weekends. Orders placed on Friday after 1:00 p.m. EST are shipped out the following Monday. You will be notified of your shipping status through email. This is why it is important to provide us with an email address when checking out When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.