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855-435-7144

FAQ's

***Please note that we do not accept insurance, process any claims or supply any documentation for the customer to supply to their insurance company other than an invoice, tax ID and/ or NPI number.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
What is your return policy?
Add extra product information, such as size guYou may return most new, unopened items within 30 days of delivery with receipt and original packaging for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Once a label is created for your order a restocking fee will be charged for any cancellation. Help Medical Supplies will NOT accept returns on any hygienic items.des or technical data.
Where should my return be sent to?
Help Medical Supplies1 Ellis St Unit 1153 Staten Island, NY 10307
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
How can I manage my subscription?
Subscriptions can be managed two ways. (1) You can create an account with us. When you log in to your account, you will see a "Manage Subscription" button on your account home page. From there, you can cancel, pause, or edit your subscription. (2) If you do not want to create an account, you can reach out to our customer support team to help you manage your subscription. We can help you make any changes either over the phone, or we can send you a link to your subscription where you can cancel, pause, or edit it yourself.
How do I take advantage of your current promotion?
To take advantage of our current promotion you must add the item to your cart and then add the coupon code during checkout. If you have any questions or complications please reach out to our customer service. 
What are your business hours and how can I contact you?
 Our business hours are Monday-Friday 11:00 am- 7:00 pm. You can contact us through our customer service line at 855- 435-7144. You can also contact us through our email address at info@helpmedicalsupplies.com. 
Is a prescription required to purchase medical supplies?
Some products require a prescription; Give us a call at 855- 435-7144 and we will assist you with any questions you may have regarding the documentation you may need.
Do you sell used or refurbished equipment?
Yes, we do. Brand new medical equipment can be very costly.  We are sensitive to this problem and have slightly used equipment, demonstration equipment, and refurbished equipment that can be much more affordable. All of this equipment goes through a stringent recertification and cleaning process.
Any question?
You can contact us through our contact page! We will be happy to assist you.