Help Medical Supplies Shipping & Return Policy
RETURNS POLICY
You may return unopened items within 30 days from the date of purchase with receipt and original packaging for a refund. A 20% returns processing fee along with shipping charge will be subtracted from the original cost and a refund for the difference will be issued.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Once a label is created for an order, a restocking fee will be charged for any cancellation.
Help Medical Supplies will NOT accept returns on any hygienic items. Any hygienic item that is returned used or opened will not be accepted back (it will be treated as a biohazard and disposed of) and the order will not be refunded.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returns should be sent to:
ATT: Returns Department
1 Ellis St
****Please note that if you are returning an item or sending a machine in for repair you must provide your order number.
Please be aware that any unit exposed to smoke will be sent back to the purchaser without being repaired or replaced as smoking neat unit voids the warranty.
REPAIRS
Timeframes for repairs may vary. Due to worldwide shortages on parts, manufacturers can take 6 months to repair some units.
***Please note***
Repair facilities do not offer timeframes on repairs or updates. When the repair is complete, someone from our team will contact you to confirm your return shipping address before sending the repaired unit back.
Repairs for units made by Pari, Veridian or Lumin are handled by the customer with the manufacturer.
CANCELLATIONS:
If you need to change or cancel your order for any reason please call us immediately at 855-435-7144
Order cannot be canceled via email, chat or ticket.
Once an order has a tracking number the order cannot be canceled or refunded.
SHIPPING
Help Medical supplies offers free shipping on all orders in the continental United States. The minimum purchase to qualify for free shipping is $99.00. Most orders placed in the continental United States over $99.00 will ship for free unless you choose other expedited options.
Free ground shipping can be up to 7 business days depending on the shipping destination. The dates shown at checkout are estimates.
(Free Shipping does not apply to rentals, products delivered via freight, or fulfilled from select 3rd parties)
*** Please note free shipping does not apply to Contour, Graham Field, Endure or Vive products.
Help Medical Supplies does not ship outside the US and Canada. If you as the customer wish to ship outside of our covered shipping territories we will not take responsibility to any damages incurred during shipping.
Important Shipping Notes:
- Orders received after 1:00 p.m. EST (Eastern Standard Time) are shipped out on the following business day excluding holidays and weekends.
- Orders placed on Friday after 1:00 p.m. EST are shipped out the following Monday
-
You will be notified of your shipping status through email
That is why it is important to provide us with an email address when checking out - Please note: Order processing may take up to a week on certain products
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
USPS SHIPPING QUOTES
|
MAIL CLASS |
DELIVERY STANDARD |
CONTACT CUSTOMER SERVICE AFTER |
|
First-Class Mail® |
1-5 business days (not guaranteed) |
5 or more days from the date of mailing |
|
First-Class Package Service® |
1-3 business days (not guaranteed) |
5 or more days from the date of mailing |
|
Priority Mail® |
1, 2, or 3 business days (not guaranteed) |
5 or more days from the date of mailing |
|
Priority Mail Express® |
1-2 calendar days (guaranteed) |
Guaranteed Delivery Date/Time Missed |
|
USPS Retail Ground® |
2-8 business days* (not guaranteed) |
14 or more days from the date of mailing |
|
Package Services:
|
2-8 business days* (not guaranteed) |
14 or more days from the date of mailing |
|
Parcel Select® & Parcel Select Lightweight® |
2-9 business days* (not guaranteed) |
14 or more days from the date of mailing |
|
Periodicals |
3-9 business days* (not guaranteed) |
14 or more days from the date of mailing |
|
USPS Marketing Mail® |
3-10 business days (not guaranteed) |
14 or more days from the date of mailing |
Note: *Except Alaska, Hawaii and US Territories - estimate provided by the postage price calculator.