Help Medical Supplies Prescription Policy
In compliance with FDA regulations, Help Medical Supplies requires a prescription for all CPAP and BiLevel Machines and Oxygen Concentrator purchases and rentals.
We Provide Many Convenient Ways to Submit Your Prescription:
- You may fax your prescription to our toll free fax number at 718-408-9579.
- You may email your prescription to info@HelpMedicalSupplies.com.
WHO CAN WRITE MY PRESCRIPTION?
Prescriptions can be written by any of the following licensed professionals: MD (medical doctor), PCP (Primary Care Physician), Psychiatrist, Dentist, Doctor of Osteopathy, Physician's Assistant, Nurse Practitioner, or Naturopathic Physician. Prescriptions from Chiropractors, Optometrists, Podiatrists, and Psychologists are not acceptable unless the prescriber is also a licensed MD or DO.
WHAT SHOULD BE ON MY PRESCRIPTION?
Prescriptions are generally provided on a doctor's prescription pad, doctor’s office letterhead, or printed prescription form. All prescriptions must contain your doctor's signature, your doctor's contact information, the patient's full name, and a description of the therapy prescribed. If necessary, based on the therapy prescribed, we will set your CPAP/BiLevel machine to the recommended settings.
DOES MY PRESCRIPTION HAVE TO BE FROM A U.S. DOCTOR?
Generally, if your primary residence is outside the United States and you have a prescription from your doctor in that country it should be valid for your purchase as long as it meets the requirements outlined above. If you are unsure if your prescription is valid we would be happy to review it to ensure that it meets current FDA regulations for your purchase.
DOES MY PRESCRIPTION HAVE TO BE IN ENGLISH?
No. In most cases we can accept prescriptions written in any language. In certain circumstances we may request a certified translation be provided in English. We will inform you, after reviewing your prescription, if this is the case.
DO I HAVE TO SEND A NEW PRESCRIPTION EVERY TIME I ORDER?
Once we have your prescription on file we will keep it for all future orders. You do not need to send a new prescription every time you order. If we have your prescription on file, please note it in the comments section upon placing an order online or inform the sales representative on phone orders. If your required therapy has changed since your original prescription, please update your account or provide the new prescription to our team.
DO I NEED A NEW PRESCRIPTION OR WILL YOU ACCEPT MY OLD ONE?
In general prescriptions for CPAP and Oxygen Therapy are valid for life so your prescription will qualify regardless of how old it is. If you are unsure if your prescription is valid we would be happy to review it to ensure that it meets current FDA guidelines for purchase.
Note: It may delay the process if we have to obtain the prescription on your behalf from your doctor or physician. Based on experience, the process is generally expedited if the patient themselves contacts the office and requests a prescription to be sent.
**A PRESCRIPTION OR SUPPORTING DOCUMENTATION MUST BE SUBMITTED AND ACCEPTED BY HELP MEDICAL SUPPLIES BEFORE ANY ORDER IS CONSIDERED COMPLETE AND THE EQUIPMENT IS PROVIDED TO THE CUSTOMER**