The beauty of Help Medical Supplies is that we offer the best equipment and accessories for rent. With the exception of hygienic items, customers have the option of renting out multiple products such as motorized scooters, oxygen concentrators, and even oxygen tanks. Although it is rewarding and useful renting out this equipment, there are a few standard rules and etiquette to follow. Here are a few friendly tips and reminders you should remember when renting with us!
5. Read The Terms & Conditions Thoroughly
Like any establishment in the business of renting, there are some rules and policies to follow. When agreeing to rent any equipment, be sure to read these things thoroughly. It will help you realize what the company is expecting of you, wants from you and what warranties they have in place to protect you, your purchase and the equipment overall.
4. Avoid Misusing Products
Do not even think of using a rented product for any other purpose other than what it is rented/designated for. Your oxygen tanks aren't for filling balloons, and your new wheelchair isn't a race car. If you get crutches, do not lend them to friends. If you get a motor scooter, don't think it would be funny to see your kid or grandchildren riding around in it. Once damage is done, you are liable so try to prevent a simple problem by using items properly.
3. Don't Loan Your Rental - EVER
Just like we stated above, do not provide any of your friends or family members a chance to try/test out your equipment. Even if you finished using the product earlier than your anticipated rental period, do not think it would be a nice gesture to let your neighbors, friends or other relatives use the machine before they return it. They definitely won't return the nice gesture of paying for any unwanted fees. Renters and interested buyers can usually come to a location and see the products on-hand for themselves before committing to renting.
2. Treat It Like It Is Your Own
Ever receive a rental and notice a few scratches, obvious wear and tear alongside some bumps and bruises? That is all due to the carelessness of the previous user. You wouldn't scratch your friends CD or spill coffee on that jacket you borrowed, would you? Don't be that person. Remember to handle things you rent with care and return it in the same condition as you received it. This guarantees that the item will be in great working condition for the next customer and again for when you need it in the future!
1. Inspect The Rental Twice
The number one tip for anyone renting an item is to always inspect the item - TWICE! Upon receiving the rental, look it up and down. Go through the item, what it comes with and compare it to its online description. After that, test each function to make sure it is working properly before you start using it. Be sure to also take pictures of how you received it if something seems wrong or suspicious. Lastly, before sending it back, look over the equipment one last time!
Compare it to the photos you had taken when you received it - does it still look the same? Take the time to clean it or wipe it down of any debris, gather all equipment and parts into one place, and be sure it functions properly. If the item starts to experience some problems, never try to open it, take it apart or fix it yourself. Contact the rental company and provide the previous photos and notes you took when you first purchased the product in order to work out a comfortable option.
It is easier and more comfortable for anyone to rent items now that they know these useful tips, right? Be sure to always call a company before renting for any other information and policies they can provide for you in order to ensure you have the best renting experience possible and can find a reliable establishment to do business with. Happy Renting!